Welcome to Upper Ruxley Cattery

Upper Ruxley Cattery - Upper Ruxley Farm, Maidstone Road, Sidcup, Kent, DA14 5AT.

TERMS & CONDITIONS

Cats will only be accepted with current certificates of inoculation for Feline Infectious Enteritis and Cat Flue. Record card proof will be required. The treatment must have been completed at least 10 days before the commencing date of boarding. If an annual vaccination programme lapsed your cat may need to restart the programme with two vaccinations - an initial one and a booster three weeks later to ensure full protection. If you are in this situation, you should seek advice from your vet. If you are advised to restart the programme and your cat has only had the initial vaccination we may not be able to accept it for boarding as there is a risk to both the partially vaccinated cat and all other cats in the cattery. You should also check that your cat is treated against fleas and that worming treatments are up-to-date before boarding with us.
Unneutered male cats will not be accepted for boarding.
A deposit, see price list, based on per week per cat is required to confirm the booking. This is a non-refundable deposit in the event of cancellation. Balance of charges are payable at the end of the boarding period. For long term boarders (over 2 months) interim payments to be agreed.
If in the event of cancellation of a confirmed booking (in part or full period) the full charge for the booking will be due if less than 14 days notice is given prior to start of stay. You may be able to recover this charge on your holiday cancellation insurance where applicable.
A full day is charged for the day of arrival and departure to allow for essential cleaning and hygiene preparation of the chalet.
Boarding over Christmas, New Year, Easter and if a public holiday falls in the staying period a minimum charge equivalent to 5 days boarding will be charged. There will be a surcharge for Christmas bookings.
To avoid disappointment early booking is advised for holiday periods that include Christmas, Easter and school holiday periods.
You must transport your cat(s) in a suitable secure pet carrier unit. Do not carry your cat in your arms or in any old box. Any sudden movement, loud noise or bang could mean your cat might run off.
Any cat left uncollected within 14 days of the date due to leave the cattery without communication from the pet owner or their representative will be handed to an animal charity at our discretion.
Any veterinary treatment deemed necessary will be at the pet owner’s expense. Preventative veterinary treatments such as routine vaccination fees are not covered under pet insurance schemes.
In the event that we deem it necessary to take a cat for health reasons to a veterinary surgery, a charge of £10 per hour will be incurred to cover attendance and travel, plus mileage charge and any veterinary charges.
If in the unfortunate event a cat should die whilst staying at the cattery the owner or owner’s contact person will be advised. The cat will be taken to the cattery veterinary surgery for the appropriate safe storage until the owners return, unless instructed otherwise.
The pet owner shall have deemed to have accepted the terms and conditions if done so in writing or in any way confirms the booking either by paying us the deposit or we carry out any of our services incurred.
We reserve the right to amend our prices and terms and conditions at any time as considered necessary.